Exchanges
If your product isn’t perfect, don’t worry. Simply head to dcypher.me/adjust, tell us what’s not quite right, and we’ll mix a new formula just for you.
Returns
If you’re really not happy with your product, drop us a line at help@dcypher.me to let us know. We’ll send you a return label and sort your refund (excluding shipping) as quickly as we can.
Shipping is free on all orders.
We currently provide shipping to addresses within the UK, European Union and United States (excluding California).
Delivery times may vary but most international orders will arrive within 5-10 working days, however this is not guaranteed.
Most of our shipments are tracked, you can track status of your order through your confirmation email or message us at help@dcypher.me for more information on where your order is.
All our makeup is mixed to order, allowing us to minimise waste by only making exactly what we need. While other brands have pre-made ranges that sit on shelves waiting to be bought, we blend from scratch every time – meaning less waste in the system and fewer steps in the manufacturing process.
Our cardboard boxes are FSC certified, our bottles are more than 80 percent recyclable by weight, and our ingredients are vegan friendly. We’re committed to doing everything we can to be greener, cleaner and more responsible in every possible way.
Foundation
When you receive your DCYPHER foundation in the post, check it’s a perfect match by applying a small amount to your jawline and checking yourself out in natural light. If it blends seamlessly into your skin without leaving any streaks or tidelines, you’ve found your foundation!
For a flawless application, always moisturise and prime first. Wait for that to dry before using a thin-bristled, synthetic brush to apply several dots of product to the middle of your face and blending it outwards with stippling or buffing motions.
You can also use your fingers or a sponge to apply foundation, just remember to start with the parts that need the most coverage, and keep your motions light and bouncy.
Skin Concerns Fine Lines / Wrinkles, Pigmentation, Redness, Uneven Skin Tone
Rated 5 out of 5 stars
Yesterday
WOW
I have tried ALOT of foundations, many of them expensive and high end and I have never had a foundation match as well as this does. I ordered a bottle and it was just slightly too light. They sent me a replacement bottle completely free with the slightly tweaked formula and it is amazing. The formula is also really nice, not too thick but still plenty of coverage. It feels really nice on the skin too!
JR
Julie R.
Verified Buyer
I recommend this product
Age Range 55-64
Chosen Coverage Full
Chosen Finish Matte
Skin Type Balanced
Rated 5 out of 5 stars
2 days ago
I adore this ❤️
This is my second time ordering this and I can not thank you enough. I have being buying foundation for many years and I have always had to buy two as I have never been able to get an exact match. However. OMG. This is just perfect. It also goes a long way so you don’t need much. The customer service and delivery have been second to none. So a very satisfied customer!!
NH
Nicola H.
Verified Buyer
I recommend this product
Age Range 55-64
Chosen Coverage Medium
Chosen Finish Matte
Skin Type Balanced
Rated 5 out of 5 stars
2 days ago
Great colour match and fantastic customer service
Customer service is fantastic. Due to postage errors in my part they sent me my foundation 3 times before it arrived. Once here the match was perfect.
PM
Pauline M.
Verified Buyer
I recommend this product
Age Range 65-74
Chosen Coverage Sheer
Chosen Finish Radiant
Skin Type Balanced
Skin Concerns Dark Circles, Fine Lines / Wrinkles
Rated 5 out of 5 stars
4 days ago
Lovely and the shade is perfect, first time ever
Well at 68 and having spent literally hundreds on foundations annually this is the very first one that actually matches my skin tones perfectly (maybe a touch light but that's me being super super picky) I'm amazed. Well done you. My only wish is that I had gone for ultra sheer.
SH
Shirley H.
Verified Buyer
I recommend this product
Age Range 55-64
Chosen Coverage Medium
Chosen Finish Matte
Skin Type Oily/Combination
Skin Concerns Dark Circles, Pigmentation
Rated 5 out of 5 stars
4 days ago
Love this makeup !
Love the makeup! Matches perfect!! The texture, feel and coverage is perfect too!! Definitely my new go to makeup!!
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Skin Tone Scan
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