Exchanges
If your product isn’t perfect, don’t worry. Simply head to dcypher.me/adjust, tell us what’s not quite right, and we’ll mix a new formula just for you.
Returns
If you’re really not happy with your product, drop us a line at help@dcypher.me to let us know. We’ll send you a return label and sort your refund (excluding shipping) as quickly as we can.
Shipping is free on all orders.
We currently provide shipping to addresses within the UK, European Union and United States (excluding California).
We aim to dispatch your items same day but in particularly busy periods this may not always be possible.
Delivery times may vary but most international orders will arrive within 5-10 working days, however this is not guaranteed.
Most of our shipments are tracked, you can track status of your order through your confirmation email or message us at help@dcypher.me for more information on where your order is.
All our makeup is mixed to order, allowing us to minimise waste by only making exactly what we need. While other brands have pre-made ranges that sit on shelves waiting to be bought, we blend from scratch every time – meaning less waste in the system and fewer steps in the manufacturing process.
Our cardboard boxes are FSC certified, our bottles are more than 80 percent recyclable by weight, and our ingredients are vegan friendly. We’re committed to doing everything we can to be greener, cleaner and more responsible in every possible way.
When you receive your DCYPHER foundation in the post, check it’s a perfect match by applying a small amount to your jawline and checking yourself out in natural light. If it blends seamlessly into your skin without leaving any streaks or tidelines, you’ve found your foundation!
For a flawless application, always moisturise and prime first. Wait for that to dry before using a thin-bristled, synthetic brush to apply several dots of product to the middle of your face and blending it outwards with stippling or buffing motions.
You can also use your fingers or a sponge to apply foundation, just remember to start with the parts that need the most coverage, and keep your motions light and bouncy.
Skin Concerns Pigmentation, Fine Lines / Wrinkles, Uneven Skin Tone
Rated 4 out of 5 stars
20 hours ago
Surprised
Absolutely perfect colour. I've never had a foundation that matches my colouring until now. Goes on lovely , doesn't sink into wrinkles. Only thing is it doesn't last as long as I'd like it to
CC
Carol C.
Verified Buyer
I recommend this product
Age Range 55-64
Chosen Coverage Full
Chosen Finish Matte
Skin Type Balanced
Skin Concerns Fine Lines / Wrinkles
Rated 5 out of 5 stars
Yesterday
Very happy!
I really did not believe all the hype but I have been proved wrong! I have lost count of the number of foundations of the wrong shade I have purchased so this has put an end to all that waste of money. My friend (who never pays me compliments) said how natural it looked and my skin looked great. I will definitely purchase again.
LC
Lorraine C.
Verified Buyer
I recommend this product
Age Range 55-64
Rated 4 out of 5 stars
Yesterday
Great match
Love the feel and finish of the foundation. Disappointed with how much is actually in the bottle for the price!
LB
Lisa B.
Verified Buyer
I recommend this product
Age Range 55-64
Chosen Coverage Medium
Chosen Finish Radiant
Skin Type Balanced
Skin Concerns Fine Lines / Wrinkles, Rosacea, Large Pores
Rated 5 out of 5 stars
Yesterday
My Dcypher
This was a very good match which you can load up easily depenging on how much coverage you need. I did think 'radiant' would give a little shimmer/glow but once on the foundation colour is quite flat until bronzer/blusher/highlighter is added. But that said its still a good match.
SS
Sara S.
Verified Buyer
I recommend this product
Age Range 25-34
Chosen Coverage Medium
Chosen Finish Natural
Skin Type Balanced
Skin Concerns Dark Circles, Acne, Large Pores, Uneven Skin Tone
Rated 5 out of 5 stars
Yesterday
Wow!
Just wow! From 2 images they've managed to capture something no other foundation has given. The colour match is absolutely on point.
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