Refund Policy

RETURNS & EXCHANGE POLICY

Exchange
If you are unhappy with My Custom Foundation, Concealer or Drops we offer our Perfect Match Promise. If, in the unlikely event, your My Custom Foundation, Concealer, or Drops don’t 100% match your skin tone, we’ll not only remake your product but send it to you completely free of charge.

Please contact us via the help form or at help@dcypher.me and we will arrange a new product to be sent out to you.

Returns
You are entitled to a refund on My Custom Foundation, Concealer or Drops, even when opened, if you are not happy.

Please note, our makeup brushes cannot be returned unless faulty. 

For returns simply contact us and let us know what product you would like to return on the help form or at help@dcypher.me .

We will send you a returns label and issue a refund for your product (excluding shipping).