We’re always happy to answer your questions and queries, so we’ve put a few of the ones we get asked the most below.

Don’t see the answer you’re looking for? Feel free to drop us a line at help@dcypher.me, and we’ll get back to you as soon as we can.

The DCYPHER Skin Tone Analyser measures your exact shade meticulously, which means it has to be very sensitive to changes in light. As a result, you’ll rarely get the exact same ID twice – but the differences are so subtle that you wouldn’t notice them with the naked eye.

If you’ve got multiple IDs and would like us to check them, please don’t hesitate to get in touch at help@dcypher.me.

First of all, you might need to go to your browser settings and check that the permissions for your camera are switched on.

If that doesn’t work, make sure you’re visiting our website directly through a browser rather than through an app – such as Facebook or Instagram. You can find that by typing the URL (www.dcypher.me) straight into the search bar. Check your internet connection, and if you’re still having issues, give it a go on a different device.

Unlike other brands, we don’t match your skin to a pre-existing shade. Instead, we use world-first technology to determine your exact skin tone and custom-blend a foundation fit it perfectly. You won’t find makeup with this level of mixed-to-measure accuracy anywhere else.

The truth is, it doesn’t have to be. Most other brands have a limited range of shades, and will match your skin to the nearest one. That’s rarely accurate, and can make it feel like your shade is impossible to find. Here at DCYPHER, we measure your skin tone accurately and mix a foundation to match it perfectly – simple.

If the shade is not 100% perfect you can send us feedback on ouradjustments formand we will send you a free adjustment.

Requests for free adjustments must be recieved within one month of the last product we sent.

We are happy to provide up to 3 adjustments, after which we will process a full refund if you are still unhappy.

We don’t offer samples of our products, simply because our first-time success rate is so high. When you order a full size bottle, we’ll make as many adjustments as you need for free. Then, if you’re still not happy, we’ll offer you a refund. You can read our full returns policy.

We don’t offer discount codes, but we do have the occasional short-term promotions. You can find out about these by following us on Instagram or signing up to our mailing list.

All duties and tax for the UK and EU are included at checkout

If you have any issues with your order please contact us immediately by emailing help@dcypher.me

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