Adjustment - replacement pump

Exchanges If your product isn’t perfect, don’t worry. Simply head to dcypher.me/adjust, tell us what’s not quite right, and we’ll mix a new formula just for you.

Returns If you’re really not happy with your product, drop us a line at help@dcypher.me to let us know. We’ll send you a return label and sort your refund (excluding shipping) as quickly as we can.

Shipping is free on all orders.

We currently provide shipping to addresses within the UK, European Union and United States (excluding California).

We aim to dispatch your items same day but in particularly busy periods this may not always be possible.

Delivery times may vary but most international orders will arrive within 5-10 working days, however this is not guaranteed.

Most of our shipments are tracked, you can track status of your order through your confirmation email or message us at help@dcypher.me for more information on where your order is.

All our makeup is mixed to order, allowing us to minimise waste by only making exactly what we need. While other brands have pre-made ranges that sit on shelves waiting to be bought, we blend from scratch every time – meaning less waste in the system and fewer steps in the manufacturing process.

Our cardboard boxes are FSC certified, our bottles are more than 80 percent recyclable by weight, and our ingredients are vegan friendly. We’re committed to doing everything we can to be greener, cleaner and more responsible in every possible way.