We created custom foundation to change the world of cosmetics, one mixed to measure bottle at a time. We knew the foundation model was broken, and wanted to disrupt the industry with a brand that creates unique products for unique people – with customers at the heart of everything we do.
For this reason, we wanted to provide an update regarding our pricing structure while being completely transparent about the reasons behind the decision.
Recently, we’ve encountered significant increases in our supply chain costs. The increases can be attributed to a number of factors including the ongoing global supply chain issues. Additionally, the ongoing inflation rate in the UK has put considerable pressure on our operations, making it difficult to absorb these additional expense and maintain our current prices.
We want to emphasise that the decision to adjust our prices has not been taken lightly, and we understand the impact this can have on our loyal customers and people discovering us for the first time.
Please be assured that we continue to be committed to changing the world of cosmetics with hyper-personalised products focused on the unique needs of each individual customer. We will continue to deliver the high quality customer service you have come to expect from us.
We genuinely thank you for your understanding and support. If you have any questions about the price changes, please contact our support team at: firstname.lastname@example.org
Once again, thank you for your trust in what we are trying to achieve at DCYPHER
Adam & Claire
Co-Founder of DCYPHER