Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to contact@dcypher.me
UK Next Day Shipping is free.
Yes, international shipping costs will be displayed during checkout. We cant currently ship to USA or BFPO addresses.
Orders before 2pm are usually dispatched same day
As the importer you would be responsible for paying any duties or taxes that are due .
If you have any issues with your order please contact us help@dcypher.me immediately for us to resolve any issues
If you have any issues with your order please contact us help@dcypher.me immediately for us to resolve any issues
We offer a no quibble guarantee on all of our personalised products, if you are unhappy just return the product to us for a full refund, all we ask is that its returned with at least 90% of the product still in the bottle. See our returns policy for details
If you have a problem with your order message us and we will do our best to help help@dcypher.me
If you have any issues or just want to tell us how much you love.our personalised products then contact us here help@dcypher.me
If you would like to become a DCYPHER ambassador then drop us a line at help@dcypher.me
Click on "get £10" in our menu and everything will be explained, we offer £10 of points for every friend that you successfully refer
Click on any of the Create Your Formula links and follow the questionnaire, your shade will be matched using the camera function of your phone or computer, remember to remove your make up and follow the prompts
we offer a range of hyper-personalised products such as Tinted Moisturiser and HIgh Coverage Foundation
Our bottles and shippers are all widely recycled, unfortunately pumps can not yet be recycled but we're working on that :)
You can "sign in" to your account at the top right corner of the home page
Click on the account icon in the top right of the home page
You can change your details by signing into your account
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You can unsubscribe by clicking on the link at the bottom of our emails
Click on any of the "Create Your Formula" links and follow the questionnaire, you'll shade will be matched using the camera function of your phone or computer, remember to remove your makeup and glasses and follow the prompts
Unfortunately not, the process wouldn’t work over the phone, you can order through your mobile web browser though
Most desktop cameras are lower quality than on mobile phones, to ensure the best shade match you MUST use a mobile phone
If you have a problem with your order then send us a message and we will do our best to help help@dcypher.me
As your skin tone can change depending on the season and your environment we recommend you rescan each time you wish to place an order
You can pay with Visa, Mastercard & PayPal
You can see the ingredients in the description on the product pages
As our products are made fresh the products are best used within 3 months of the purchase date
The products don't contain any allergens as defined by legislation but if you have any allergies it is best that you check the ingredients list before you purchase the product, the ingredients can be found on the product page
All of our products are Vegan and Cruelty Free
Everyone has their own way to apply foundation so it's up to you to experiment. We personally feel that a well packed rounded brush works best to blend and buff our foundation in :-) Look out shortly for DCYPHER branded brushes! Of course we would also recommend to prep the face beforehand with moisturiser and primer.
As our foundation does not yet contain SPF, we would recommend using a moisturiser and/or a primer that contains SPF. Look out shortly for DCYPHER skincare and primers!
We would recommend that you prime your face by cleansing and using a good quality moisturiser and primer to get the best possible results from your DCYPHER foundation
DCYPHER very carefully assessees your skin tone to give you a formula as close to perfection as possible!
Our formula is free from Parabens, Sulphates, Mineral oil, Fragrance, Gluten and Phthalate
All our personalised products are covered by our no quibble money back guarantee, provided you have only used a small amount of the product. If you are unhappy with your purchase email us help@dcypher.me
We are committed to ensure all of our products are cruelty free
None of our products contain Parabens, Sulphates, Mineral oil, Fragrance, Gluten or Phthalate
Our products do not contain gluten
Our products do contain silicone, as we believe this offers the best finish possible.
All our personalised products are covered by our no quibble money back guarantee, provided you have only used a small amount of the product. If you are unhappy with your purchase email us help@dcypher.me
Send to DCYPHER Returns, Campus Technology Hub, Daresbury Laboratory, Warrington, WA4 4AD
If you have a problem with your order message us and we will do our best to help help@dcypher.me
You can find our Terms and Privacy Policy in the footer of the website
If using Chrome please try using a different browser such as Internet Explorer, Edge, Safari, Firefox etc or alternatively using our online App. Try clearing your cache and deleting cookies on your phone, tablet or desktop. If using an iPad or iPhone try switching off private browsing. Still have problems join us on chat or email us help@dcypher.me
Our technology uses a combination of sophistaceted scanners and algorithms to determine your skin tone and then we create a bespoke shade to match your tone.
If you have any issues with your account then please contact us help@dcypher.me for us to resolve any issues
Coverage describes how much pigment there is in the product. Higher coverage products will better cover imperfections in skin tone. Often higher coverage is associated with a heavy occlusive feeling but this is not the case with our lightweight formula. Choose “full” if you want to cover all, “sheer” if you want your skin to shine through, and medium for something in the middle.
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