Shipping

We can ship virtually anywhere in the world excluding BFPO (British Forces) address and the USA and Canada (we are hoping to change this soon!).

When you place an order, we will advise the shipping cost and delivery dates for you based on the availability of your items and the shipping options you choose.

We aim to dispatch your items same day but in particularly busy periods this may not always be possible.

  • UK delivery is free of charge over £40, £3.99 below £40
  • Europe delivery is £10.00
  • Rest of World delivery currently unavailable but we are planning to bring it back soon

Delivery times may vary but most international orders will arrive within 5-10 working days, however this is not guaranteed.

Most of our shipments are tracked, message us at help@dcypher.me for more information on where your order is.

Money Back Guarantee & Returns Policy

You may cancel your order for a full refund if you are unhappy with the shade match, please contact us help@dcypher.me for details on how to return the item.

No quibble refund only applies prior to approval of your sample. Money back guarantee only applicable to full size orders.

If you need to return an item due to our error then we'll pay the return shipping costs. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

THE BACK STORY

Just like you, we’ve grown tired of the pitfalls of the traditional foundation market. The shelves may be lined with thousands of bottles spanning 40-strong shade ranges, but the best solution on offer? A shade match that simply comes close.

At DCYPHER, we believe that ‘close’ isn’t close enough.

Our Mission

We’re on a mission to take product personalisation to the highest level with custom-blend foundations that perfectly match the beauty of your skin. Without compromise.

Our world-first technology enables you to build a totally bespoke foundation formula that matches your shade, but has the coverage, moisture level, texture and finish just the way you like it.

There’s nothing off-the-shelf about DCYPHER; we start each formula from scratch meaning every foundation that leaves our lab is completely unique and personalised to you: no templates, no shortcuts, no compromises. Designed by you, made by us, we like to think of it as beauty without restriction.

Better still, we’re so confident you’re going to love DCYPHER that we’ll give you your money back if you’re unhappy with your shade match.

Are you ready to stop living in someone else’s shade?

Meet The founders

DR Claire

Claire is our customer champion, always looking to find ways to improve the foundation industry. Claire has a PhD in cognitive neuroscience and believes that every person should feel great about the way they look.

Drop Claire a line, she's always interested in new ideas or ways we can collaborate.

Adam

Adam is responsible for the technology parts of DCYPHER. Everything from formulating new products to developing the machines which make our custom foundations.

Your most likely to find Adam in our development lab surrounded by electronic parts.

OUR TECHNOLOGY

Our patent pending blending machines are how we're able to make every item of makeup to order, to fit your exact beauty code.

It runs on technology that's unique to DCYPHER, making each product one-at-a-time with drop by drop accuracy.
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