Shipping

We can ship virtually anywhere in the world excluding BFPO (British Forces) address and the USA and Canada (we are hoping to change this soon!).

When you place an order, we will advise the shipping cost and delivery dates for you based on the availability of your items and the shipping options you choose.

We aim to dispatch your items same day but in particularly busy periods this may not always be possible.

  • UK orders will be shipped with DPD on a next day service free of charge.
  • Orders for Highlands & Islands will be shipped Royal Mail 1st Class.
  • UK delivery is free of charge
  • Europe delivery is £8.00
  • Rest of World delivery is £12.00

Delivery times may vary but most international orders will arrive within 5-10 working days, however this is not guaranteed.

Most of our shipments are tracked, message us at help@dcypher.me for more information on where your order is.

Money Back Guarantee & Returns Policy

You may return your product for a full refund if you are unhappy with the shade match, please contact us help@dcypher.me for details on how to return the item.

To be eligible your product must have at least 90% of the content left in the bottle.
You may return most new, unopened items within 30 days of delivery for a full refund.

We'll also pay the return shipping costs if the return is a result of our error. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

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