If your product isn’t perfect, don’t worry. Simply head to dcypher.me/adjust, tell us what’s not quite right, and we’ll mix a new formula just for you.
If you’re really not happy with your product, drop us a line at email@example.com to let us know. We’ll send you a return label and sort your refund (excluding shipping) as quickly as we can.
We aim to dispatch all orders the day they’re placed, but that’s not always possible in busy periods.
UK shipping: £3.99, free for orders over £48.
EU shipping: £9.00
US shipping: Included in USD price
Delivery times may vary. Most international orders will arrive within 5–10 working days, but that’s not guaranteed.
Most of our shipments are tracked. You can track your order’s status using the link in your confirmation email, or drop us a line at firstname.lastname@example.org for more information.
All our makeup is mixed to order, allowing us to minimise waste by only making exactly what we need. While other brands have pre-made ranges that sit on shelves waiting to be bought, we blend from scratch every time – meaning less waste in the system and fewer steps in the manufacturing process.
Our cardboard boxes are FSC certified, our bottles are more than 80 percent recyclable by weight, and our ingredients are vegan friendly. We’re committed to doing everything we can to be greener, cleaner and more responsible in every possible way.
When you receive your DCYPHER foundation in the post, check it’s a perfect match by applying a small amount to your jawline and checking yourself out in natural light. If it blends seamlessly into your skin without leaving any streaks or tidelines, you’ve found your foundation!
For a flawless application, always moisturise and prime first. Wait for that to dry before using a thin-bristled, synthetic brush to apply several dots of product to the middle of your face and blending it outwards with stippling or buffing motions.
You can also use your fingers or a sponge to apply foundation, just remember to start with the parts that need the most coverage, and keep your motions light and bouncy.